Shipping and returns

Made to order

Everything in the Explore SEQ shop is printed to order for you by our print partner, Printful. Some items are made in Australia and some overseas, depending on the product. Nothing is sitting on a shelf waiting for you.

Where we deliver and what it costs

We deliver to addresses in Australia only for now. All prices are in Australian dollars and include GST. The delivery cost is shown at checkout before you pay.

How long it takes

Most orders take about 5 to 12 business days to arrive within Australia. That is the time to print your order plus the time in the post. Items in the same order can be made in different places, so they may arrive separately.

Tracking

When your order ships we email you tracking details.

Returns and changes of mind

Because every item is made to order for you, we cannot take returns or give refunds if you change your mind, for example if you chose the wrong size or colour or no longer want it. Please check the details and your choices before you pay.

If something is wrong

If your order arrives faulty or damaged, or it is not what you ordered, we will replace it or refund you. Tell us within 30 days of receiving it through the contact page, with your order number and a photo showing the problem.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page takes those rights away.

Who runs the shop

The shop is run by RJG Mediaworks Pty Ltd (ABN 25 637 433 455), trading as Explore SEQ, in Brisbane, Queensland. Our terms of use cover shop orders, and the privacy policy explains how we handle your details.